FAQ

Can I cancel my order after I've made a purchase on the website?

Cancellations are made on a per request basis. If our customer support is able to catch the order before it ships, it will be canceled at no cost. If the order has been shipped before the cancellation request was able to be processed, the order can no longer be canceled. If you want to cancel your order, please contact us as soon as possible at support@lotifair.com

How do I return or exchange an item?

For more information about return & refund, please go to: https://lotifair.com/policies/refund-policy

What types of Payment do you accept?

We accept all Payments by Visa, MasterCard, American Express & PayPal & Google Pay.

What is your delivery time?

Orders are typically delivered within 2-5 business days using USPS, DHL, FedEx, and other trusted couriers, depending on your location.

Primarily we ship out from fulfillment centers in New Jersey, Kansas City, and California.

Do you offer free shipping?

Yes, all orders on our website are eligible for a free shipping.

Where do you ship from?

Primarily we ship out from fulfillment centers in Delaware and California. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.